Conflict Resolution Training and Interventions
Supreme Evaluation, Inc. can make arrangements to provide the conflict resolution services describe below to schools throughout the eastern seaboard of the United States. Special programs and services are already available to the New York City Department of Education.
In New York City, Supreme Evaluation, Inc. is approved under DOE contract #9500970 (object codes 685 and 689) to provide conflict resolution services to the NYC Public Schools.
Conflict may be an inevitable fact of life, but how we approach and manage conflicts can make all the difference to the quality of our lives. A poorly managed conflict can spark a crisis, but all too often we just try to avoid, suppress or merely tolerate conflict. We should be working to enhance our skills for dealing with conflicts and understanding conflict as a process which can be a real opportunity for positive social change and personal growth.
Supreme Evaluation, Inc. has developed a comprehensive and carefully individualized program for schools which uses a combined approach to give students, school personnel and families the knowledge and tools they need to effectively, equitably and responsively resolve conflicts. Conflict resolution skill development can be an integral part of the educational process and Supreme Evaluation, Inc. is ready to help. Our staff for this program consists of proven former leaders in the NYC Public Schools who are expert in all aspects of conflict resolution education and program operation.
Here are the basic facts about Supreme Evaluation, Inc.’s special conflict resolution program for the NYC Department of Education:
· Supreme Evaluation, Inc. provides educational resources to the school community to assist them in improving the effectiveness of the school organization and the educational environment for children, staff, parents and other stakeholders.
· Supreme Evaluation, Inc. crafts a multi-faceted program plan for your school that incorporates best practice approaches to conflict resolution and behavior management education and interventions, while employing a depth of knowledge about the needs and realities of the New York City Public Schools.
· Supreme Evaluation, Inc. tailors its services to each school so as to accommodate for the inevitable variations in: available personnel and material resources; previous involvement with conflict resolution programming and interventions; current needs; desired outcomes; the ages, cultural backgrounds and bilingual needs of students; the commitment, skill level and availability of staff; history of prior incidents and/or current incidents; the level of community and parental support; variability in leadership styles; staff stability; and continuity of leadership.
· Supreme Evaluation, Inc. designs and helps you implement a broad, collaborative, and multifaceted professional development program specific to the individual needs of your school as related to conflict resolution.
Following are some commonly asked questions and Supreme Evaluation, Inc.’s answers:
What is Supreme Evaluation, Inc.’s philosophy about conflict resolution?
Supreme Evaluation, Inc. believes that a conflict does not have to become a crisis situation. Our focus is on prevention through education; we use knowledge and instruction to reduce the need for intervention. Supreme Evaluation, Inc. sees conflict resolution as an educational process --- teaching and learning specific skills including: active listening; anger management; problem solving strategies; tolerance of diversity; group collaboration; consensus development; understanding the perspectives of others; using negotiation and mediation skills and approaches as “win/win” alternatives to conflict.
How does Supreme Evaluation, Inc. go about the business of education and professional development on conflict resolution?
Our approach is interactive and individualized. We always work collaboratively with each school community and management team to develop, initiate and incorporate:
§ Conflict resolution programs
§ Skills Training
§ Interactive Workshops
§ Small Group Interactions
§ Role Playing
§ Modeling
§ Follow-Up and Resource Material
How can Supreme Evaluation, Inc. help if my school already has a conflict resolution program?
If your school already has invested time and effort in a program on conflict resolution, turn to Supreme Evaluation, Inc. for an independent evaluation of your program. Proper program evaluation best positions your school to understand how you have measured up against your original goals and to make plans for further, continued and/or modified interventions.
What if my school is interested, but we are simply not sure where to start to tackle the issue of conflict resolution?
Some schools elect to have our staff conduct a full-blown needs assessment so that a clear and unique vision can be developed of what is truly needed in this area. A comprehensive needs assessment put together by our expert staff can help each school identify its strengths, weaknesses and begin making decisions about where to best invest its scare resources to address this complex yet important topic.
What are some possible general training topics in conflict resolution that Supreme Evaluation, Inc. can deliver?
· Identifying sources and escalators of conflicts
· Real alternatives to “fight or flight”
· Creating and maintaining peaceable classrooms and schools
· Being alert to and preventing bullying, intimidation and violence
· Exploring conflict management styles and assessing their effectiveness
· Finding common ground and engineering solutions when faced with conflict
· Making positive choices and implementing effective conflict resolution programs
· Infusing conflict resolution education into your school and its curriculum
· Identifying the responsibilities of school staff and the referral process for conflict resolution
Does Supreme Evaluation, Inc. run specialized skill-building workshops in conflict resolution?
Supreme Evaluation, Inc. is also prepared to conduct a number of highly specific small or large group skill development workshops which target the successful use of negotiation and/or mediation to resolve conflicts. Topics for these sessions can include:
· How to be an active listener
· How to ask clarifying questions
· Using paraphrasing
· Understanding the needs, perspectives and positions of yourself and others
· Identifying “win-win” solutions
· Managing anger so that it does not manage you
· Communicating without blame or hostility
· Brainstorming and evaluating solutions
· Setting and maintaining ground rules in mediation
· Facilitating cooperation and collaboration
Interested?
Have questions of your own?
Want to get started?
For more information, call, fax or e-mail us today!
Supreme Evaluation, Inc.
1575 McDonald Avenue, Brooklyn, NY 11230
Phone: (718)375-1460 Fax: (718)375-4104
Email: info@supremeevaluation.net
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